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4937 Stuart Rd #273 Denton Tx 76207 |
Phone 940-483-8446 E-mail [email protected] |
Donald Loudon
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Objective |
To obtain a position as an Information System Specialist. Maintaining networks, LANS, workstations, and desktops; where I can utilize my technical, coordinating, and interpersonal skills. |
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Functional summary |
Formatting and Installation of Windows 3.X, 95, 98, NT and MAC OS 7.x – 8.x Password Administration Network Connections Internet Connections TCP/IP Setting up internet via modem, ISDN, ADSL, satellite and T1 Installation and setup of all IBM type Desktop Systems and Individual Components |
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Employment |
1998 - 1999 Stream International Carrolton, Texas Technical Support Engineer Responsible for expediting quality controlled calls regarding all aspects of Internet Service technical support problem solving. Requiring personable, resourceful, and investigating skills. In doing so I have been promoted twice within the company to meet a greater challenge. |
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Summary of qualifications |
1998 - 1999 Stream International Carrolton, Texas Technical Support Engineer Implemented customer service, troubleshooting, Network Architecture, Network usage and configuration, Dial-up Networking, Installation of email programs; Installation, configuration, and troubleshooting of Internet Explorer. Use of Lotus Notes, CC:MAIL 6, Microsoft Exchange, Windows Messaging, Office 97 and 2000, Outlook 97, 98, and 2000, Internet Explorer 3, 4, and 5, Microsoft Netmeeting, etc… Hardware used and Installed: Scanner and software, Printers and software, hard drives, modems, CD ROMS, Video Cards and Software, Sound Cards and Software, Monitors, RAM, NetCam (Video Cameras), Processors, Removable Drives, and all Input Devices |
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References Available Upon Request |